Shipping policy

Tile Armor Shipping Policy

Effective Date: October 2025
Last Updated: October 2025

At Tile Armor, we aim to ship your order quickly and efficiently so you can start enjoying our products right away. Please review the following information about order processing, shipping methods, delivery expectations, and customer rights.

1. Order Processing

Orders are typically processed and shipped within 1–2 business days (Monday through Friday, excluding holidays).
Orders placed after 2:00 PM EST may ship the following business day.
You will receive an email confirmation with tracking information once your order has shipped.

2. Shipping Options and Delivery

All orders ship via ground shipping only.
We currently ship within the United States and Canada only.
Customers can choose from available shipping methods at checkout.
Some products are restricted to UPS Ground due to weight, material type, or carrier regulations.
Shipping times vary by destination and carrier. Delivery estimates are provided at checkout but are not guaranteed.
Once the order leaves our facility, Tile Armor is not responsible for carrier delays caused by weather, natural events, or other circumstances beyond our control.

3. Lost, Delayed, or Missing Packages

If your package is lost, delayed, or not delivered:

First, check your tracking email for updates.
If the carrier indicates delivery but you have not received the package, please contact the carrier directly and confirm with neighbors or your building manager.
If the issue remains unresolved, contact info@tilearmor.com within 7 days of the expected delivery date, including your order number and tracking details.
We will assist you in coordinating a claim with the carrier. Resolution may take up to 10 business days, depending on carrier response.

4. Damaged or Defective Items

If you receive a damaged or defective product:

Contact info@tilearmor.com within 7 days of delivery.
Include your order number, photos of the product and packaging, and a description of the issue.
We will review your claim within 3–5 business days and arrange a replacement or refund where appropriate.

This policy does not affect your statutory rights under applicable U.S. or Canadian consumer protection laws, including your right to a remedy for goods that are defective, damaged, or not as described.

5. Returns and Refunds

Because Tile Armor products are specialized cleaning and tile-care solutions, we generally do not accept returns or issue refunds once an order has shipped.

If your situation requires review:

Contact info@tilearmor.com with your order number, issue description, and photos (if applicable).
If a return is authorized, products must be unused and in original packaging.
The customer is responsible for return shipping costs.
We recommend using a trackable shipping service.

Authorized returns are inspected upon receipt. Refunds, if approved, are issued to the original payment method within 5–7 business days after inspection.

For full refund terms, please see our Refund Policy.

6. Customs and International Orders (Canada)

Orders shipped to Canada may be subject to customs duties, import taxes, or brokerage fees, which are the responsibility of the recipient.
Tile Armor is not responsible for delays caused by customs clearance or border inspections.
We do not currently ship to countries outside the United States and Canada.

7. Accessibility

We are committed to making this Shipping Policy accessible to all customers, including those using screen readers. If you need this policy in an alternative format, please contact info@tilearmor.com.

8. Contact Information

Tile Armor
Customer Service Team
Email: info@tilearmor.com

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