Privacy policy

Effective Date: January 2026
Last Updated: January 2026

This Privacy Policy explains how Tile Armor (“Tile Armor,” “we,” “us,” or “our”) collects, uses, and safeguards personal information when you visit TileArmor.com (the “Website”), place an order, or interact with us in any manner.

We sell surface-care products including cleaners, sealers, and related materials. Protecting customer data is important to us, and this policy is designed to clearly explain our practices and your rights.

1. Information We Collect

We collect information that is reasonably necessary to operate our online store, fulfill orders, and maintain secure transactions.

A. Website & Device Information

This may include:

IP address
Browser type and operating system
Pages viewed and actions taken
Referring URLs
Cookie and session data

Why we collect it:
To ensure site functionality, prevent fraud, analyze traffic, and improve performance.

B. Purchase & Transaction Information

When you place an order, we collect:

Name
Billing and shipping addresses
Email address
Phone number
Payment confirmation details (payment data is processed by third-party providers)

Why we collect it:
To process payments, ship products, send order confirmations, manage returns, and maintain accurate business records.

C. Customer Communications

If you contact us, we may collect:

Your contact details
Order references
Message content

Why we collect it:
To respond to inquiries, resolve issues, and improve customer service.

2. How We Use Personal Information

We use collected information to:

Fulfill and deliver orders
Process payments and refunds
Communicate regarding purchases or support requests
Maintain website security and prevent misuse
Improve our products and services
Send promotional messages if you opt in
Meet legal, tax, and regulatory obligations

We do not knowingly sell personal information for cash consideration.

3. Sharing of Information

We may share information with trusted service providers solely as needed to operate our business, including:

E-commerce platform providers
Payment processors
Shipping and logistics partners
Website analytics and security vendors
Advertising platforms for measurement and retargeting

We may also disclose information if required by law, court order, or to protect the rights and safety of Tile Armor or others.

4. Advertising & Analytics

We use analytics and advertising tools to understand site usage and display relevant ads. These tools may use cookies or similar technologies.

You may opt out of certain targeted advertising through industry opt-out tools or your browser settings. Opting out does not eliminate ads, but may reduce relevance.

5. Product-Related Notice (Important)

Tile Armor products are intended for surface cleaning and sealing purposes only. Personal information is never used to assess product suitability for specific surfaces or applications.

Customers are responsible for:

Reviewing product instructions and warnings
Testing products on small areas before full use
Ensuring compatibility with their surfaces

We do not use personal data to provide professional, chemical, or surface-specific advice.

6. Data Retention

We retain personal information only as long as necessary:

Order records: retained for accounting and tax compliance
Marketing data: until you unsubscribe
Support records: retained for a reasonable period after resolution

Data is securely deleted or anonymized when no longer required.

7. Data Security

We employ reasonable administrative and technical safeguards to protect personal information. However, no online system can be guaranteed to be completely secure, and we cannot warrant absolute protection against unauthorized access.

8. Children’s Information

Our Website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a minor has provided us information, please contact us so it can be removed.

9. Your Privacy Rights

Depending on your location, you may have rights to:

Request access to personal information
Request deletion or correction
Opt out of certain data uses
Appeal denied requests where applicable

Requests may be submitted by email using the contact information below. Identity verification may be required.

10. Do Not Track Signals

We do not currently respond to browser “Do Not Track” signals, as standards for such signals are not uniform.

11. Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the Website constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Tile Armor
18000 Commerce Parkway, Suite B
Mount Laurel, NJ 08054, USA
Email: info@tilearmor.com